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CivicReach.AI
A voice AI platform for more accessible, equitable, and affordable government contact centers. CivicReach.AI supports towns, cities, counties, and agencies with streamlined resident engagement, service delivery, and customer service.
Company Info
Founder(s) | CivStart Cohort | Issue Area(s) | Website | LinkedIn |
|---|---|---|---|---|
Chip Kennedy | 2024 Cohort | Community Engagement, Workflow | CivicReach.AI |
CivicReach.AI is a platform of customizable voice AI agents, trained on and constrained to municipal/county data. Agents are deployed alongside departments, call centers, and 311 offices to assist public officials by providing 24/7, multilingual, and successful interactions with residents. CivicReach agents answer questions, redirect calls between departments, file tickets, deliver services, follow up with residents, and measure analytics on aggregate community needs. CivicReach.AI makes it possible to scale affordable, highly accessible, and centralized phone-based resident customer service to help support the communities we all serve.