AI TO HELP LOCAL GOVERNMENTS SCALE CUSTOMER SERVICE AND CITIZEN ENGAGEMENT
Residents increasingly expect faster, more reliable customer service. Local governments want to meet this expectation while constantly having to do more with less. Citibot delivers so that residents are happier and local governments are more efficient.
Example: The North Charleston government responded to the Citibot impact by increasing its productivity in fixing the service requests by 94%.
More productivity = More Services at a Lower Cost.
Citibot technology helps local governments scale up customer service and save money!
CHANGE HOW CITIZENS VIEW GOVERNMENTS AS A SERVICE
With the continually changing environment in how people interact with everyday services, citizens are looking for governments to provide the same experience. With Whyline, drastically improve customer service and operational efficiencies, reduce complaints and waiting room crowding, and gain valuable insight into customer satisfaction levels and efficiency of personnel managing the queues.
Mobile app for iOS and Android mobile phones allows users to enter a queue, make an appointment remotely, and wait at home or at work.
Allows customers to enter a queue on a first-come, first-served basis and by priority, if necessary.
Citizens can view their place in the line, the number of people ahead and the estimated waiting time without leaving their home.
INCREASING TRANSPARENCY AND RESPONSIVENESS
Your constituents and elected officials expect real-time data at the individual and aggregate level on permits, licensing, and internal performance management. With CityGrows, data is “open by default” reducing the burden on staff in FOIA requests and reporting.
Determine at the field level, which information is included in open data.
Access to built-in performance management data and improvement.
Integrated financial data.