HEALTH & HUMAN SERVICES
CREATE ACCESS TO SERVICES THROUGH CITIZEN ENGAGEMENT
Citibot connects local governments to its residents through interactive text messaging to promote and support the human services that they provide every day.
Example: The City of Boulder, CO launched Citibot in May 2019 to be more accessible to its underserved neighborhoods; where both Spanish and English are predominant.
With Citibot (“City Text Boulder”), the City of Boulder now sends interactive and targeted text messages to these community members on topics like family services, affordable housing, family services, and transportation.
UNDERSTAND MOVEMENT PATTERNS OF YOUR VULNERABLE AND UNDERSERVED POPULATIONS
Marginalized groups and vulnerable individuals may face geographical barriers to accessing health and human services. Leverage geospatial data to determine who is utilizing public services and where access is lacking.
Understand travel distances and wait times at key facilities using anonymized and aggregated mobile device data.
Assess initiatives and investments by leveraging near real-time daily and weekly foot traffic.
Prioritize initiatives, outreach campaigns, and other health services by identifying the most underserved neighborhoods or regions in a data-driven manner.
MODERNIZING HEALTH DEPARTMENTS PERMITTING AND INSPECTIONS PROCESS
Whether it’s protecting water supplies, inspecting your growing food truck scene or ensuring safe recreational activities, you work to protect your community’s health every day. Spending less time processing paper and increasing permitting rates gives you more time and money for program improvements, and lets you put more resources where they’re needed most.
Allows non-technical staff to set up and manage complex digital workflows.
Reduces completion time of permits, licenses, processes by up to 75%.
Creates 24/7, mobile-friendly digital access.
Increases revenue by increasing completion rates for permits.
Built-in performance management tools.
Great for restaurant licensing and inspections, environmental permits, pool, and other permits.
PREDICTIVE ANALYTICS FACILITATES DATA-DRIVEN DECISION MAKING
Predictive Analytics creates greater access to benefits for your most vulnerable. Civis platform changes the way that governments deliver human services with greater interagency coordination of services (such as affordable housing, mental health, substance use abuse treatment, early childhood development, and more) becomes possible. What this brings with it is new insights and opportunities for innovation.
Example: Civis worked with the Robinhood Foundation to model the eligibility of benefits for residents of New York City. This model allowed Robinhood to locate over 10,000 residents that qualified for benefits but didn’t know the process to receive them.
CONNECTING COMMUNITIES TO SERVICES SEAMLESSLY
Knowing that a citizens experience starts before they arrive at your facility and continues long after they’ve received care is now a part of how governments think of delivery services. Achieving a better patient and information flow means improves patient satisfaction levels, boosts staff productivity and morale, reduces patient complaints means focusing on the quality of care and eliminating the pain of waiting in line.
Allows customers to enter a queue on a first-come, first-served basis and by priority, if necessary.
Web service to access waiting time estimates in real-time, enter a queue, or make an appointment remotely.
It offers customers an overview of queues and waiting times. It works on any monitor or TV connected to the Internet.
Citizens can view their place in the line, the number of people ahead and the estimated waiting time without leaving their home.
ADDRESSING SOCIAL DETERMINANTS OF HEALTH THROUGH TRANSPORTATION
Access to transportation is one of the most important SDOH according to the CDC. Each year, 3.6 million people in the U.S. do not obtain medical care due to transportation issues. Circuit provides a free ride solution to your communities while also improving the consumer experiences and drive satisfaction.
Free Ride Sharing – Free ride accessible to all.
W-2 Drivers – Creating quality jobs within your communities.
Eco-Friendly – Fleet of electric vehicles. Reduces greenhouse gas emissions.
Bridge the First/Last Mile Gaps – Taking more vehicles off the road and supplementing public transportation options already in place.